ZEROHUE FAQ

No. Every balance, holding, and order in ZEROHUE is simulated. The product is for practice only and does not custody funds or place real exchange orders.

Yes. ZEROHUE uses Coinbase public market data for supported assets. When the live feed is delayed or unavailable, valuation and scoring may use the latest available historical mark; the app identifies that source and timestamp, and does not treat it as a fresh live price for executable market orders.

Yes. The simulator applies a standard 0.1% fee to transactions so practice results are closer to real execution conditions.

ZEROHUE supports market orders, limit orders, take-profit targets, and stop-loss protection for practice trades.

The engine tracks holdings as FIFO lots internally. Multiple buys of the same asset create separate lots with their own cost basis and timestamps, while the portfolio view stays aggregated for readability.

The Tracer Execution Score combines risk control (40%, based on maximum drawdown), profitability (40%, based on time-weighted scoring ROI), and stability (20%, based on profit factor), then applies a confidence multiplier. Confidence increases with up to 20 valid round trips. Practice-mode Top Ups are recorded as external capital but excluded from scoring performance. Each asset counts once when its net position returns to zero after at least five minutes, and scoring pauses when the app cannot reliably value every open position.

Top Up is available only in practice mode. It increases simulated cash and total contributed capital, but it does not count as trading performance: scoring uses a time-weighted ROI that neutralizes the capital change. After a settled Top Up, the current scoring segment and drawdown baseline restart while the historical maximum drawdown remains. If price data is incomplete, the Top Up is recorded and its scoring settlement is deferred until reliable valuation returns. Competition accounts do not allow Top Up.

Only qualifying completed round trips count. The opening size must be at least 5% of total equity, the position must remain open for at least five minutes, and that asset must return to zero net exposure. Partial closes do not count until the remaining position is fully closed; positions opened below the 5% threshold are not eligible.

When the app starts or reconnects, it replays historical Coinbase candles from the last known online window to settle eligible limit orders and TP/SL triggers before the live engine resumes.

Practice-mode portfolio state and preferences are stored locally in browser storage, while practice orders, transactions, and market history are stored in IndexedDB. If you join a competition, the competition account, orders, transactions, rankings, and fairness-review records are stored server-side so the event can be ranked and settled consistently.

Competition mode requires an account. Events use either REGISTRATION, with a scheduled registration window, or DIRECT_JOIN, which opens joining after publication. The first valid DIRECT_JOIN entry or an authorized administrator starts the configured duration, and additional users may join while the event is live. DIRECT_JOIN events may require a six-digit invite code. Competition records are stored server-side for rankings and settlement.

That warning appears when ZEROHUE cannot find a reliable live or fallback price for part of the portfolio. In that state the app avoids overstating account value, and scoring pauses until prices are reliable again. A practice Top Up may still be recorded while prices are incomplete, but its scoring settlement is deferred until a complete valuation is available.

ZEROHUE uses Coinbase public market data as the main market data source for supported assets.

You can reset the practice account at any time from the reset option in the app. Competition accounts cannot be reset after you enter an event.

You can reach us through our official support email for any questions about the simulator or legal matters.